From audit to ISO 9001 certification. On the construction site too, even offline.

All features

• Nine document types – manual, policy, process, procedure, work instruction, form, checklist, external document and record – each with its own number series.
• Control workflow draft → review → approval → valid → withdrawn, with the option to reject.
• Four-eyes principle: whoever writes a document cannot approve it themselves; the rule can be switched off if needed.
• Version management with a change note for every new version.
• Effective date, including future dates, with notification on the effective date.
• Review interval per document, showing when the next review is due.
• Distribution to everyone, a company, a department, a job title or individuals – with a reading obligation.
• Read confirmation, read status per person and read rate per document.
• Reading reminder sent automatically after a set number of days, or manually.
• Control external documents such as laws or customer requirements with publisher and reference; the where-used list shows where they are used.

Your benefits

• Only valid versions in circulation. Every document has a status, from draft to “withdrawn”. Your team works with the approved version, not an old copy from the shared drive.
• Four eyes without extra effort. Whoever writes a document does not approve it themselves. Review and approval are separate permissions and remain traceable.
• Reading is on record. Distribution, reading obligation and read confirmation show for every document who knows the current version – with the read rate for management.

Roles and permissions

• Read valid documents and confirm reading: everyone with access to QMS | base.
• Create and revise drafts: people with the permission to edit documents.
• Review and approval are two separate permissions – so you can assign approval specifically, for example to the quality manager.
• Administer document control as a whole: people with the document administration permission.

All features

• Process map with management, core and support processes.
• Process profile with purpose, scope, owners, inputs and outputs, key figures and a note on risks.
• Workflow in swimlanes with start, activity, decision and end, entered in the form editor.
• Step list as a text version of the workflow.
• Workflow check that brings inconsistencies to light.
• RACI per activity with a check: exactly one A, at least one R.
• Interfaces to upstream and downstream processes.
• Links between processes, controlled documents, quality objectives and chapters of the standard.
• Roles with tasks, authorities and deputies, brought together in the responsibility matrix.
• Organisation chart from your organisational data, without duplicate maintenance.

Your benefits

• The whole company on one page. The process map clearly arranges management, core and support processes – the quickest introduction for new employees and for management.
• Responsibilities without gaps. The RACI check requires exactly one accountable party (A) and at least one responsible party (R) per activity. Missing or duplicated responsibilities stand out immediately.
• Workflows without a drawing tool. You enter steps, decisions and swimlanes in a form. The workflow check flags inconsistencies before anyone works to it.

Roles and permissions

• View processes, process map, responsibility matrix and organisation chart: everyone with access to QMS | base.
• Create and edit processes: people with the process administration permission, typically process owners and the quality manager.
• Maintain roles, tasks and authorities: people with the administration permission for leadership and organisation.

All features

• Scope, services, locations and quality culture described in one place.
• Internal and external issues with category, impact and relevance.
• Interested parties with their expectations and how they are monitored.
• Quality policy as a controlled document with review, approval and read confirmation.
• Formally appoint the quality manager.
• Quality objectives with key figure, unit, direction, start and target value, tolerance and due date.
• Process link and responsible person for each objective.
• Actual values per reporting date with green, amber and red traffic lights and a progress indicator.
• Record and tick off actions for each objective.
• Traffic-light overview of all objectives in the QMS | base cockpit.

Your benefits

• Objectives you can measure. Every objective has a key figure, unit, direction, start and target value, tolerance and due date. Whether it is on track is decided by the figure, not gut feeling.
• Traffic lights for management. Green, amber or red per objective, collected in the cockpit – a clear basis for the next management meeting.
• Context you can follow. Issues and interested parties are recorded with category, impact, relevance and expectations. That explains why your quality management is set up the way it is.

Roles and permissions

• View context, quality policy and objectives: everyone with access to QMS | base.
• Maintain context, interested parties and objectives: people with the administration permission for leadership and objectives, such as executive management and the quality manager.
• As a controlled document, the quality policy follows the review and approval permissions of document control.

All features

• Starter pack with a chapter structure based on ISO 9001:2026 in its own short titles, without the text of the standard.
• Process map, draft documents, context, interested parties and roles as a starting point.
• Starter pack in English, German, French and Italian.
• Applicability per chapter with justification.
• Assessment per chapter – open, partial or fulfilled – with a coverage rate across all chapters.
• Assign processes and documents to chapters.
• Cockpit with open readings, control tasks, objective traffic lights and standard status.
• “To the certification audit in 90 days”: nine phases up to the certification audit, with progress taken from your data, a plan with target date and owners, and a gap report per applicable chapter.
• Help texts for every page of QMS | base in four languages.

Your benefits

• No blank page. You start with a well-thought-out structure and adapt it to your business – in English, German, French or Italian.
• Gaps at a glance. Open, partial or fulfilled per chapter: the coverage rate shows how far your quality management has come.
• Everything linked. Processes and documents are assigned to the chapters. You see immediately what covers a requirement.

Roles and permissions

• View standard mapping and the cockpit: everyone with access to QMS | base.
• Adopt the starter pack and maintain standard mapping and settings: people with the administration permission for QMS | base settings, usually the quality manager.

All features

• Audit programme over up to three years, showing the audits per year and the active processes not yet covered by any audit in the period.
• Internal audits, external audits and supplier audits with date, scope, objectives, criteria, processes and standard chapters.
• Audit number per year, plus lead auditor and auditors per audit.
• Independence check: anyone responsible for a process within the audit scope is flagged as not independent.
• Overview of auditors with their qualification records and their validity from the competence records.
• Reusable checklists with audit questions, also generated from selected standard chapters; the questions are frozen when the audit is prepared.
• Offline recording during the audit: data syncs on reconnection, and you decide conflicts with other people’s changes yourself.
• Findings as major or minor nonconformity, observation, opportunity for improvement or strength; nonconformities create an action with a deadline, major ones also a nonconformity report.
• Audit report with summary and conclusion as a PDF, filed in the archive after approval.
• External audits with certificate number and expiry date; a warning appears 90 days before expiry.
• Auditor access for external auditors: limited to 1–90 days, selected areas only, read-only, every access logged, revocable at any time.
• Audit package as a ZIP with manual, evidence report, management review, audit reports and actions.

Your benefits

• Gaps in the programme are visible. The audit programme shows the audits per year and which active processes are not yet covered by any audit in the period.
• Independent auditing. Anyone responsible for a process within the audit scope is flagged as not independent. You see the auditors’ qualifications from the competence records.
• Findings with consequences. Nonconformities create an action with a deadline; major nonconformities also create a nonconformity report. This turns the audit into improvement.

Roles and permissions

• Plan and maintain the audit programme, audits and checklists: people with the audit administration permission.
• Record answers and findings: the lead auditor and auditors of the audit concerned, without any further permission.
• The lead auditor writes the report; it is approved by people with the audit administration permission.
• People with the audit administration permission see all audits; everyone else sees the audits they take part in.

All features

• Reports from all employees – nonconformity, improvement suggestion or near miss – with location, project, process, priority and photos, anonymously if they wish.
• Reporting channels with their own number prefix, report types, confidentiality, handlers and labels.
• Public reporting form via link or QR code without login, with a personal tracking link – including for anonymous reports.
• Confidentiality open, internal or confidential: confidential reports are visible only to the reporter, the channel’s handlers and the person responsible.
• Internal notes for the team and external replies that reporters also see via the tracking link.
• Photos and PDFs attached to the report; HEIC photos are converted and every file is scanned for viruses.
• CAPA with immediate action, root cause analysis by 5×Why, Ishikawa or freely, root cause and costs in CHF.
• Effectiveness check with date and result before a report is closed, plus an 8D report with D1 to D8 as a PDF.
• Actions from all sources as a Kanban board with open, in progress and done, or as a list – all of them or only your own.
• Recurring actions from monthly to yearly and escalation of overdue items to the quality manager after the set number of days.
• Whistleblowing system: reporting channels with case managers, reports also anonymous via a link, acknowledgement and feedback on time; only case managers see the cases, and the content is encrypted.
• Requests and tickets to teams such as IT, HR, finance, QMS or facilities – across all apps, with queues, due dates and conversion into tasks.

Your benefits

• Reporting made easy. All employees report nonconformities, improvement suggestions and near misses with photos, anonymously if they wish. External parties report without logging in via link or QR code.
• Cause, not symptom. Immediate action, root cause analysis with 5×Why or Ishikawa and an effectiveness check bring every report to a structured close.
• All actions in one place. Actions from reports, audits, risks, controls, changes, forms, reviews and meetings appear in one overview – as a Kanban board or a list.

Roles and permissions

• Submit reports and track your own: everyone with access to QMS | base.
• Handle reports, run CAPA and 8D: the channel’s handlers, the person responsible and people with the permission to handle reports.
• Set up reporting channels: people with the report administration permission. Even this permission does not open confidential reports.
• Everyone responsible edits their own actions; other actions are edited by people with the permission of the area concerned, such as audits or risks.

All features

• Customer complaints with customer, company, email and reference in their own filterable list.
• Assessment as justified, partly justified or unjustified.
• Record the reply to the customer and the credit amount in CHF.
• Immediate action, root cause analysis with 5×Why or Ishikawa and costs in CHF, as for any nonconformity.
• Actions for the complaint with responsibility and deadline, plus an effectiveness check before closing.
• Internal notes and external replies kept separate.
• Photos and PDFs attached to the complaint, every file scanned for viruses.
• Feedback link by email after closing, valid for 60 days, for satisfaction from 1 to 5 and a comment – without login.
• Customer satisfaction from this feedback automatically feeds into the management review.

Your benefits

• Every complaint in view. All customer complaints are in their own filterable list – separate from internal reports.
• Clear decisions. Justified, partly justified or unjustified: the assessment, the reply to the customer and the credit amount in CHF are recorded traceably.
• Satisfaction measured. After closing, the customer receives a link to rate their satisfaction from 1 to 5 and leave a comment.

Roles and permissions

• Record complaints: people with the permission to handle reports. The channel’s handlers and the person responsible can also handle them.
• The customer gives feedback without logging in via their personal link.
• Analyses of complaints are visible to people with the permission to view reports.

All features

• Separate registers for risks (R-) and opportunities (C-) with category, causes, consequences, process, context issue and owner.
• Configurable risk matrix with levels per axis and thresholds for amber and red.
• Matrix view of all risks and opportunities.
• Strategy matching the type: avoid, reduce, transfer or accept for risks; exploit, enhance, share or forgo for opportunities.
• Target rating and history of every reassessment.
• Actions for the risk; the risk switches to “in treatment”.
• Internal controls with objective, risk and process reference, owner and checkpoints.
• Frequency from daily to yearly with the next due date calculated automatically.
• Execution with an answer per checkpoint; a deficiency creates an action if you wish.
• Notification to the owner on the due date of a control.
• Occupational safety with a safety contact, safety and emergency organisation, a checklist for specialist involvement, hazardous substances, operating instructions and construction sites.

Your benefits

• A matrix that fits you. You set the levels per axis and the thresholds for amber and red yourself. All risks and opportunities appear in the matrix.
• Assessments with history. Strategy, target rating and every reassessment remain visible – traceable for audits and management.
• Controls that happen. Every control has a frequency, an owner and checkpoints. A reminder arrives on the due date, and QMS | base calculates the next due date itself.

Roles and permissions

• View risks, opportunities and the matrix: everyone with access to QMS | base.
• Maintain risks, opportunities and controls: people with the risk administration permission.
• Carry out a control: the owner or people with the risk administration permission.
• Configure the risk matrix: people with the administration permission for the QMS | base settings.

All features

• Requirements per job title as mandatory or recommended.
• Qualification matrix with required, actual, expiry warning and degree of fulfilment, filterable by job title.
• Training catalogue for classroom, online and e-learning training with sessions, location, online link, seats and trainer.
• Self-registration with waiting list and automatic move-up; training that requires approval goes through a request.
• E-learning with lessons and progress display; registered participants are reminded of their session the day before.
• Quiz with a pass mark in percent, for training and for documents.
• Completion with certificate number, PDF certificate and entry in the competence records with validity.
• Feedback from participants and assessment of effectiveness by administrators.
• Everyone sees their own participations and open mandatory training; the training plan shows who has not yet completed which mandatory training.
• Training before entry into force: when a document is approved, its distribution list is registered for the linked training, and read confirmation is only possible after completing the training.

Your benefits

• Gaps at a glance. The qualification matrix shows required and actual per person, expiring records and the degree of fulfilment – filterable by job title.
• Less organising. Employees register themselves. Full sessions lead to a waiting list with automatic move-up, and registered participants are reminded the day before.
• Proof without paper. A PDF certificate and an entry in the competence records with validity are created automatically on completion.

Roles and permissions

• Register, learn, take quizzes and give feedback: everyone with access to QMS | base.
• Maintain the training catalogue, requirements, qualification matrix and training plan, and approve requests: people with the training administration permission.
• Assess the effectiveness of training: also people with the training administration permission.

All features

• Supplier list with category, service, contact person and email, with search and status filter.
• Status new, approved, conditional or blocked.
• Evaluation with 1 to 5 points by weighted criteria – quality, delivery, price, communication and complaints – or by your own criteria.
• Status suggestion from the evaluation result.
• The criteria of the last evaluation serve as the template for the next one.
• Evaluation history per supplier with date and evaluator.
• Date of the next evaluation with a reminder to the quality manager as soon as it is due.
• Complaint to the supplier as a nonconformity linked to the supplier, recorded directly with the supplier; the list shows the number of complaints.
• Supplier audits with checklist, findings and report.
• Batches with supplier and receipt date for traceability.

Your benefits

• Clear status. Every supplier is new, approved, conditional or blocked. The list shows the status together with the latest evaluation and the number of complaints.
• Systematic evaluation. Points from 1 to 5 per criterion, weighted as you specify. Based on the result, QMS | base suggests a status.
• Nothing forgotten. You set the date of the next evaluation for each supplier. When it is due, QMS | base reminds the quality manager.

Roles and permissions

• View the supplier list and evaluations: everyone with access to QMS | base.
• Create and evaluate suppliers and set their status: people with the supplier administration permission.
• Record complaints with a supplier: people with the permission to handle reports; supplier administrators can also view them.

All features

• Six record types: customer requirements, development, release of products and services, traceability, external property and post-delivery activities.
• Checklist per record from the template, freely extendable.
• Submit, approve or reject by an authorised person; with the four-eyes principle, the responsible person does not approve their own record.
• Record list with search and filter by type and status.
• Batches with item, supplier, receipt date and quantity.
• Usage in follow-on batches and dispatch to recipients with reference and quantity.
• Forward and backward traceability: every batch shows its origin and its usage.
• Batch block, optionally including all follow-on batches, to prepare a recall.

Your benefits

• Checklists, not memory. Each record type comes with a checklist from the template that you can extend freely.
• Approval by a second person. You submit a record, an authorised person approves or rejects it – with the four-eyes principle, not the responsible person themselves.
• Traceability in both directions. From the incoming batch to the follow-on batch and the recipient – and back. If needed, you block a batch together with all follow-on batches.

Roles and permissions

• Create, edit and block records and batches: people with the permission to edit records.
• Approve or reject records: people with the record approval permission; with the four-eyes principle, not the responsible person.

All features

• Management review populated automatically with objectives, audits, reports, complaints including customer satisfaction, actions, risks, controls, documents, standard coverage, context and earlier decisions – as a snapshot.
• Assessment per section by management.
• Decisions are followed up as actions with owner and due date.
• Minutes as a PDF after approval, filed in the archive.
• Quality meetings with location, online link, participants and agenda items; participants are notified.
• Keep the meeting minutes directly in QMS | base.
• Decision tracking: all open decisions from meetings and reviews with owner and due date.
• Analyses with charts from twelve building blocks, such as reports, actions, objective trends, read rate, forms and usage, over selectable months.
• Save report templates and export reports as Excel or CSV.
• Certification readiness with 14 checkpoints from context to standard coverage and the next steps.

Your benefits

• Prepared, not pieced together. The management review takes over the inputs from all areas as a snapshot. You assess instead of copying figures from spreadsheets.
• Decisions that don’t get lost. Decisions from reviews and meetings are followed up as actions, with owner and due date.
• Ready for the certification audit. 14 checkpoints from context to standard coverage show where gaps remain and name the next steps.

Roles and permissions

• Create, conduct and approve management reviews and meetings: people with the management review administration permission.
• Participants see their meetings; owners see the decisions assigned to them.
• View analyses and certification readiness: people with the permission to view reports. Reports show aggregated figures, no personal data.

All features

• Customer surveys with scale questions from 1 to 5, NPS questions from 0 to 10 and text questions.
• Suggested questions as a starting point, introduction text and mandatory questions.
• Activate and close the survey, with an optional end date.
• Public link with QR code: customers answer without logging in, optionally stating their company.
• Spam protection and a limit on responses per IP address.
• After the first response the questions are fixed, so the analysis stays comparable.
• Analysis per question with average, distribution, NPS and all text answers.
• Number of responses and responding companies at a glance.
• Transfer the result as an actual value to a quality objective – the NPS or satisfaction in percent.

Your benefits

• Quick to create. Suggested questions with scale, NPS and free text provide the framework; you adapt them and add your own.
• Easy for customers. A link or QR code is all it takes: customers answer without an account and without logging in.
• Measurable in the objective. The result feeds into your quality objective as an actual value – with traffic light and progress.

Roles and permissions

• Create, activate, close and analyse surveys: people with the customer survey administration permission.
• Transfer the result to a quality objective: also people with the customer survey administration permission.
• Customers answer without logging in via the public link or QR code.

All features

• Wiki with categories, search and approval workflow: draft, review, approved, archived.
• All employees propose pages; administrators approve them.
• Versions: every change to an approved page becomes a new version, earlier versions remain viewable.
• Knowledge article from a resolved report with problem, cause and solution, as a draft in one click.
• Glossary with definition and synonyms per term.
• Automatic explanation of glossary terms in the wiki, processes and documents.
• Glossary import and export as CSV.
• News and events with date and location; everyone or the space members are notified.
• Comments and reactions – thumbs up, heart, idea or question – on news and wiki pages.
• Protected team spaces with their own news and wiki pages, visible only to members.

Your benefits

• Knowledge with approval. Everyone proposes wiki pages, administrators review and approve them. Every change to an approved page becomes a new version.
• Terms explained. Terms from the glossary are recognised and explained automatically in the wiki, processes and documents.
• Learning from mistakes. A resolved report becomes a wiki draft with problem, cause and solution in one click.

Roles and permissions

• Read the wiki, propose pages, comment and react: everyone with access to QMS | base.
• Approve wiki pages, maintain the glossary, publish news for everyone and set up team spaces: people with the knowledge administration permission.
• In a team space, members publish news and wiki pages themselves; others do not see the space – administrators not automatically either.
• Create knowledge articles from reports: people with the permission to handle reports.

All features

• Risk assessments by work area and activity, including protective measures and residual risk.
• Record occupational safety incidents and other events with internal reporting deadlines.
• Document site inspections with findings and safety measures.
• Manage emergency arrangements, first aiders and hazardous substances with safety data sheets.

Your benefits

• Occupational safety Assess hazards, report incidents and document inspections.