Practical knowledge for Swiss SMEs
AI assistant
Guides for “AI assistant” in : step by step, with the place in the menu, the steps and the limits.
AI assistant
In conversation
Handle everyday Sales tasks in conversation
AI assistant in Sales | base
In the conversation, change deal stages, edit deals and contacts, complete or reschedule your sales activities, create or convert leads and comment on deals, contacts or leads. Ambiguous names are clarified before preview and approval.
Step by step
- Open the AI assistant and state the task, e.g. “Move the deal New building offer to the Negotiation stage”. If a detail is missing or several entries match, the assistant asks and offers suggestions as buttons.
- Your approval runs the action with your permissions. Comments may notify mentioned people.
Manage contacts in conversation
AI assistant in Sales | base
Exclude or reinstate contacts, add findings, remove relationships, assign people, set bases and potential, set blocking exceptions and lift technical delivery blocks.
Step by step
- Name the contact or the company and person. If information is missing or ambiguous, answer one clarification question.
- Check the details in the preview and approve the action.
Manage sales cases in conversation
In the Sales | base AI assistant
AI rejects cases, passes on corrections, changes classifications, saves drafts, requests initial contact drafts, sends your approval emails and approves cases.
Step by step
- Specify the action and case or contact.
- Clarify missing or ambiguous details.
- Check the preview and approve the action.
Sales processes and leads in conversation
In the Sales | base AI assistant
AI requests follow-up drafts, postpones processes, clarifies uncertain actions, retries failed actions, recalls processes and edits or disqualifies leads.
Step by step
- Specify the action and the title of the process, deal or lead.
- Answer questions about the action, date, reason, changes and displayed lead version.
- Review the preview and authorise the action.
Edit deals and activities in conversation
In the Sales | base AI assistant
AI creates draft quotes, replaces deal teams, sets hot flags, undoes stage changes, edits or reopens activities and reschedules appointments.
Step by step
- Specify the action and the title of the deal or activity.
- Answer the questions and review the preview.
- Authorise the action.
Leads and deal offers in conversation
In the Sales | base AI assistant
AI reviews, qualifies, merges and assigns leads, recalculates their score, saves deal offers and converts deal documents.
Step by step
- Specify the action and the lead or deal title.
- Answer the individual questions about the target, assignment, items and version.
- Review the preview and authorise the action.
Manage contacts in conversation
In the Sales | base AI assistant
AI decides on suggestions, checks websites, manages contact methods and allocation exceptions, merges contacts and reverses merges.
Step by step
- Specify the action and the contact name.
- Answer the questions about the target and details.
- Review the preview and authorise the action.
House knowledge & AI operation
Company knowledge
Sales | base › Management › Knowledge base
Collects rules, experience, and knowledge about customers and the market, with source and validity. Suggestions only take effect once a person accepts them.
Step by step
- At the top, look at the open suggestions and choose “Accept” or “Discard” (with a reason) for each.
- Below, check the entries; source, evidence and validity are shown.
- On the right, use “Record knowledge” to enter type, title, content, keywords, source, evidence and “Valid until”.
- Hide outdated items with “Deactivate” or correct them with “Edit”.
AI queue
Sales | base › Management › Diagnostics › AI queue
Shows jobs sent to the AI assistance with status, error, model and open field suggestions, plus the provider status.
Step by step
- At the top check the provider status (connected, test mode or off).
- Filter by status: waiting, running, done, error, cancelled.
- For errors read the message; accept or reject open field suggestions on the contact card.
- Stop a waiting or running job with “Cancel” (a second click confirms).
Local collector
Sales | base › Management › AI queue › Local collector
A computer in your company collects the Sales | base AI drafts (replies, follow-ups, corrections) and writes them with your own Claude subscription. Classifying incoming mails stays with the KMU | base AI service. If it does not deliver within the time limit, the AI service takes over. You sign in to Claude on your computer.
Step by step
- Turn on “Use the local collector” and choose the time limit (default 120 seconds).
- Download the setup file for Windows or Mac and open it with a double-click.
- Follow the instructions. When Claude asks you to sign in, use your Claude account, then close the window.
- The computer will appear here as “connected” in a few seconds.
- The status window shows live how many tasks were done locally and how many went to the AI service.
- To remove it, download the matching removal file and double-click it. Then revoke the key in the list.
- Windows: if SmartScreen asks, choose “More info”, then “Run anyway”. Mac: the first time, right-click, choose “Open”, and confirm.
- The setup file contains your personal key. Do not share it; it deletes itself after setup succeeds. Creating keys manually is for advanced users.
Configure scoring and assignment with AI
In the Sales | base AI assistant
Create, fully edit or delete scoring and assignment rules and replace the complete rule order for leads or deals. Targets are resolved from authorised people and teams.
Step by step
- Specify the action and an unambiguous record name.
- Clarify missing details and ambiguous matches.
- Check the preview, targets and consequences, then approve the action.
Edit campaigns, mailing lists and waves through AI
In the Sales | base AI assistant
AI saves campaigns and mailing lists and creates waves. Populating, starting and pausing with a reason require explicit approval.
Step by step
- Identify the campaign, mailing list or wave unambiguously; state explicitly when creating a new one.
- Check the entire desired configuration and the wave sending limits.
- Clarify missing or ambiguous details, review the preview and explicitly approve.
Mailbox access, prequalification and connections through AI
In the Sales | base AI assistant
AI enables or revokes Sales access to your own mailbox, creates prequalification from existing mailbox metadata, disconnects Meta accounts and deletes workflows.
Step by step
- Specify your mailbox, Meta account or workflow; for prequalification provide the period and current version.
- Check the effects on team access, existing decisions and work in progress.
- Clarify missing or ambiguous details, review the preview and explicitly approve.
Manage marketing and reporting with AI
In the Sales | base AI assistant
Arrange your dashboard, replace complete sales targets, delete unpublished campaign files, configure social channels and remove sending domains after explicit approval.
Step by step
- Specify the action and an unambiguous record name.
- Clarify missing details and ambiguous matches.
- Check the preview, targets and consequences, then approve the action.
Manage sales data and text imports with AI
In the Sales | base AI assistant
Delete deals, contacts and custom objects, revoke sending bases and undo customer matching runs. Suggest columns from CSV, TSV or JSON text and run import profiles with a trial run.
Step by step
- Specify the action and an unambiguous record name.
- Clarify missing details and ambiguous matches.
- Check the preview, targets and consequences, then approve the action.
Manage senders and sending domains through AI
In the Sales | base AI assistant
AI saves senders, assigns mailing lists, checks sender DNS and connects or checks sending domains. Measured results and public DNS records are shown after execution.
Step by step
- Specify the sender or domain and all desired form values when changing settings.
- Provide the complete assignment list; an empty list removes all assignments.
- Clarify missing or ambiguous details, review the preview and explicitly approve.
Sales settings with AI: Save inactivity rules
In the Sales | base AI assistant
AI supports these settings after human approval: Save inactivity rules, Save card fields, Save object type, Save field definition, Save field layout.
Step by step
- Specify the action and desired values, distinguishing new entries from changes.
- Clarify missing details and ambiguous targets. Provide the complete order when sorting.
- Check all values and targets in the preview and explicitly approve.
Sales settings with AI: Save pipeline
In the Sales | base AI assistant
AI supports these settings after human approval: Save pipeline, Save stage, Deactivate stage, Order stages, Save loss reason, Save source, Order loss reasons, Order sources.
Step by step
- Specify the action and desired values, distinguishing new entries from changes.
- Clarify missing details and ambiguous targets. Provide the complete order when sorting.
- Check all values and targets in the preview and explicitly approve.
Sales settings with AI: Save reply template
In the Sales | base AI assistant
AI supports these settings after human approval: Save reply template, Configure automatic processing, Start follow-up run, Save follow-up template, Save mailbox rules, Remove mailbox rules, Configure third-party mail, Configure next-step requirement.
Step by step
- Specify the action and desired values, distinguishing new entries from changes.
- Clarify missing details and ambiguous targets. Provide the complete order when sorting.
- Check all values and targets in the preview and explicitly approve.
Sales settings with AI: Save Sales page
In the Sales | base AI assistant
AI supports these settings after human approval: Save Sales page, Delete Sales page, Order Sales pages, Set Finance company.
Step by step
- Specify the action and desired values, distinguishing new entries from changes.
- Clarify missing details and ambiguous targets. Provide the complete order when sorting.
- Check all values and targets in the preview and explicitly approve.
Views, activities and collaboration with AI
In the Sales | base AI assistant
Delete personal or authorised shared views and activities, remove object relationships and contact roles, and delete eligible attachments and comments.
Step by step
- Specify the action and an unambiguous record name.
- Clarify missing details and ambiguous matches.
- Check the preview, targets and consequences, then approve the action.
The next step starts with a conversation.